Methodology · Reading

The books that shaped the way I think

Not generic "management" books. These taught me why people buy, how to build without waste and how to make product decisions with real data.

Essential reading

Each of these books directly influenced how I work with clients, how I evaluate startups and how I think about product.

JTBD Theory
Competing Against Luck
Clayton Christensen, Taddy Hall et al. · 2016

The bible of Jobs To Be Done. Christensen explains why customers don't buy products — they "hire" them to get a job done. Essential for understanding the theory behind the entire methodology. If you only read one book from this list, make it this one.

ODI Method
Jobs To Be Done: Theory to Practice
Anthony W. Ulwick · 2016

Ulwick turns JTBD into a rigorous, quantitative system: Outcome-Driven Innovation. If Christensen gives the why, Ulwick gives the how. The framework I use in all my consulting projects: outcome interviews, quantification and prioritisation.

Sales
Demand-Side Sales 101
Bob Moesta · 2020

Moesta, one of the fathers of JTBD, applies the theory to sales. The purchase seen from the buyer's side: what makes them switch, what holds them back, how to design the sales process from real demand rather than from the product.

Product
Getting Real
Jason Fried & DHH (37signals) · 2006

The manifesto for building real software without excess. Fewer features, more focus, fast decisions. A direct influence on how I think about product development: build less, but better. More relevant today than ever.

Product
Shape Up
Ryan Singer (Basecamp) · 2019

Basecamp's method for managing product projects: fixed 6-week cycles, appetite instead of estimates, working in hills. A radically different way of planning that puts risk and scope at the centre from day one.

JTBD Theory
Learning to Build
Bob Moesta · 2022

Moesta's most recent book closes the loop: if JTBD explains why people buy, Learning to Build explains how to build what people actually need to hire. A bridge between Jobs theory and the practice of product teams.

More on Jobs To Be Done

Books that deepen or complement the JTBD theory from different angles: the origin of the framework, its B2C application and how to capture outcomes before Ulwick formalised the method.

ODI Method
What Customers Want
Anthony W. Ulwick · 2005

Ulwick's first book, where he describes the Outcome-Driven Innovation approach before fully systematising it. It explains how to capture the outcomes customers want to satisfy and use them to guide innovation. The starting point of the methodology I use in consulting.

JTBD Theory
When Coffee and Kale Compete
Alan Klement · 2016

Klement applies JTBD to B2C product design with a different perspective to Christensen. His concept of "job story" instead of "user story" is a concrete way to integrate JTBD into the daily workflow of product teams. Useful as a practical complement to Competing Against Luck.

JTBD Theory
The Innovator's Dilemma
Clayton M. Christensen · 1997

The book that precedes Competing Against Luck and explains why great companies fail against disruptive innovators. Christensen shows that doing the right things for current customers can be exactly the reason you don't see the person who will destroy you coming. The intellectual foundation of everything that followed.

Influences from management and operations

These books come from manufacturing and systems management, but their principles apply directly to product and business: eliminate waste, design quality in, and find the bottleneck.

Lean
Lean Thinking
James P. Womack & Daniel T. Jones · 1996

The book that popularised lean thinking beyond Toyota. It defines five sources of waste (muda) and proposes a system to eliminate them systematically. A direct influence on how I assess operational efficiency in startups and product processes.

Quality
Out of the Crisis
W. Edwards Deming · 1986

Deming doesn't talk about quality as a final inspection — he talks about designing systems that produce quality from the source. His 14 points and his critique of management by objectives are more relevant than ever in modern product teams.

TOC
The Goal
Eliyahu M. Goldratt & Jeff Cox · 1984

Goldratt explains the Theory of Constraints through a novel. The core idea: every system has a bottleneck that limits its total throughput, and optimising anything else is sub-optimising. It radically changes how you think about prioritisation and capacity.

Product
The Art of Product Management
Rich Mironov · 2008

Mironov compiles his essays on product management from Silicon Valley: how to navigate the tension between business and engineering, how to prioritise with limited resources, how to build a product culture. A practical and honest book about the reality of the PM role.

Psychology
La sensación de fluidez
Juan Carlos Cubeiro · 1999

A book that translates the concept of flow into the context of leadership and human performance. Cubeiro connects the state of optimal concentration with team management and workplace motivation, offering a practical and direct perspective. It helped me understand why some people and teams perform well above average when the right conditions are in place.

Excellence
The Little Big Things
Tom Peters · 2010

163 observations by Tom Peters on what separates excellence from mediocrity. Not a book of theories — it is a compendium of attitudes, habits and concrete decisions Peters has accumulated over decades advising the best organisations in the world. Read it a little at a time, but re-read it constantly.

Want to apply these ideas to your company?

I work with teams that want to use JTBD and ODI to make product decisions with real data.